Frequently Asked Questions

Sizing


Please use the chart linked in the footer under "size guide". Gitgo currently offers XS-XL sizing options. Choose your usual size!! If you think you are between sizes we would reccommend choosing a size up. Or if you are really unsure you can send us a message with your measurements and we would be happy to help. Coverage is customizable, just add it to the additional info section in your cart before checking out.




We offer small customizations!


As Gitgo swimwear is a made to order swimwear line we also offer small customizations to already existing pieces. If you find you like a specific piece but you want to tweak it to better fit your personal style - send us a message prior to ordering and we would be happy to help you out. Please note this only includes minimal changes such as bum coverage, longer/shorter straps, ect. As anything beyond this would be changing the style of the suit. And the best part is these small customizations come at no extra cost!




Eco Friendly / Sustainability


We currently use sustainable fabrics made from econyl, recycled nylon. Econyl rescues nylon waste that is otherwise polluting our earth. Things such as fishing nets and fabric scraps are collected and then repurposed back into their original purity to be used again and again. Aside from moving to sustainably sourced materials, we pride ourselves for being a part of the entire bikini making process from start to finish. Everything from the design process to manufacturing of the product is done by Shay (owner of Gitgo). We make each swimsuit to order to avoid waste and then turn the leftover fabric into other items such as scrunchies and hair ties.




Care Instructions


How to take care of your gitgo bikini… Hand Wash in cold, soapy water after each use. Use a mild detergent to preserve the colour of the fabric Lay flat to dry out of direct sunlight to avoid colour fading Rinse well after wearing in salt water or chlorine The fabric is salt water and chlorine safe, however, following these steps will help preserve your swimwear for a longer lifespan




Processing Times


Each Gitgo bikini is created after you place your order. They are each handmade with your specific requests in mind! Please allow an average of 10-15 days for your item to be cut, sewn and packaged for delivery. Processing times may vary, however, if anything changes from the timeframe above we will contact you directly to inform you of the situation. If you need your order before a specific date please send me a message prior to ordering! or add our rushed order/shipping to your cart at checkout.




Shipping


Canadian Shipping: All domestic parcels are shipped via Canada Post. Please allow 5-10 business days from when your parcel is shipped to delivery. Packages include tracking! All shipping orders within Canada that are under $150 CAD (3 swimsuit pieces) are subjected to a $10 flat rate shipping fee International Shipping: International parcels are shipped via Canada Post/your domestic postal service. Please allow 5+ business days once your order is shipped for delivery (may take longer due to customs) International orders also include tracking! All international shipping orders under $150 CAD (3 swimsuit pieces) are subjected to a $15 flat rate shipping fee PLEASE NOTE! All delivery times are estimates and can not be garunteed! And any other costs associated with your package (customs fees) are your responsibility.




Returns & Exchanges


Because Gitgo Company is a made to order swimwear line we do not accept returns. All other inquiries can be sent to gitgocompany@gmail.com and we would be happy to discuss the situation further :)